NetGear R7000P-100NAR Nighthawk AC2300 2Band WiFi Router – Certified Refurbished Electronics
79.00$
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Description
Maximum Range : 2000 Sq Ft Fast wifi performance: Get up to 2000 square feet wireless coverage with AC2300 speed (Dual band up to 600 + 1625 Mbps). Recommended for up to 35 devices: Reliably stream videos, play games, surf the internet, and connect smart home devices. Wired ethernet ports: plug in computers, game consoles, streaming players, and other nearby wired devices with 4 x 1 gigabit ethernet ports. NETGEAR Armor protects your family’s WiFi with an automatic shield of security across all your connected devices with a 30-day free trial. NETGEAR Smart Parental Controls promotes healthy Internet habits, fosters responsibility and builds trust with your kids (30-day free trial included). Loaded with advanced technology: Designed with a dual core 1GHz processor, 3 amplified antennas, Beamforming+, MU-MIMO, Dynamic QoS, Smart Connect, Amazon Alexa Voice Controls, and more. USB connections: Share a storage drive and printer with any connected device, and create a personal cloud storage to access from anywhere, using the 1×3.0 and 1×2.0 USB ports.
Additional information
| Wireless Type | 802.11ac |
|---|---|
| Brand | NETGEAR |
| Series | R7000P-100NAS |
| Item model number | R7000P-100NAS |
| Operating System | Windows 7, 8, 8.1, Vista, XP, 2000, Mac OS, UNIX or Linux |
| Item Weight | 3.29 pounds |
| Product Dimensions | 11.2 x 7.2 x 1.9 inches |
| Item Dimensions LxWxH | 11.2 x 7.2 x 1.9 inches |
| Batteries | 1 Lithium Ion batteries required. |
| Manufacturer | Netgear |
| ASIN | B01NA80JML |
| Is Discontinued By Manufacturer | No |
| Date First Available | December 6, 2016 |
| Customer Reviews | /* .cm-cr-review-stars-spacing-big { 4.2 4.2 out of 5 stars 17,089 ratings var dpAcrHasRegisteredArcLinkClickAction; P.when('A', 'cf').execute(function(A) { 4.2 out of 5 stars |
| Best Sellers Rank | #17,424 in Computers & Accessories (See Top 100 in Computers & Accessories) #660 in Computer Routers |
| Model Name | R7000P-100NAS |
| Special Feature | Access Point Mode |
| Frequency Band Class | Dual-Band |
| Wireless Communication Standard | 802.11ac |
| Compatible Devices | Phone, Mac, PC, Wireless Devices, Media Streaming Devices, Laptops, Computers, Tablets |
| Frequency | 5 GHz |
| Recommended Uses For Product | Security |
| Included Components | (function(f) {var _np=(window.P._namespace("DetailPageProductOverviewTemplatesJava"));if(_np.guardFatal){_np.guardFatal(f)(_np);}else{f(_np);}}(function(P) { |
| Connectivity Technology | Wireless |
60 reviews for NetGear R7000P-100NAR Nighthawk AC2300 2Band WiFi Router – Certified Refurbished Electronics
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DEJ –
5.0 out of 5 stars
Unleash the Power of Seamless Connectivity
Intro:In a word where reliable and lightning-fast internet connectivity is no longer a luxury but a necessity, the NETGEAR Nighthawk AC1900 Dual Band WiFi Router (R7000) stands tall as a champion. With its exceptional performance, advanced features, and sleek design, this router has proven itself as a worthy contender in the competitive world of networking devices. As an avid user, I cannot help but commend the R7000 for its remarkable performance and the enhanced online experience it delivers.Seamless Speed and Reliable Coverage:When it comes to internet speed, the Nighthawk AC1900 router truly lives up to its name. Equipped with dual-band technology, it offers an impressive combined speed of up to 1900 Mbps, ensuring a blazing-fast connection for all your online activities. Whether you’re streaming high-definition content, engaging in online gaming, or handling bandwidth-intensive tasks, the R7000 delivers uninterrupted and lag-free performance, allowing you to experience the internet at its fullest potential.Moreover, the router’s powerful amplifiers and external antennas provide exceptional coverage, eliminating dead zones and ensuring a consistent signal throughout your home or office. Say goodbye to frustrating drops in signal strength and hello to seamless connectivity in every corner of your space.Advanced Features for Optimal Control:The Nighthawk AC1900 router doesn’t stop at speed and coverage; it also excels in offering an array of advanced features that empower users to take control of their network like never before. The user-friendly NETGEAR Genie (R) app allows you to se up and manage your network effortlessly. WIth features like guest network acess, parental controls, and Quality of Service (QoS) settings, you can customize your network to suit your specific needs and ensure a secure and reliable connection for every device.Furthermore, the R7000 supports beamforming technology, which intelligently targets Wi-Fi signals to connected devices, resulting in improved range and signal strength. This means that no matter how many devices are connected, each one will receive optimal performance and bandwidth allocation.Stylish Design and Ease of Use:NETGEAR understands that aesthetics matter, and the Nighthawk AC1900 router is a testament to their commitment to both functionality and design. The sleek and modern design of the R7000 seamlessly blends with any environment, making it a pleasant addition to your home or office setup.Setting up the R7000 is a breeze, thanks to the intuitive installation process and the well-designed web interface. Even for those with limited technical expertise, NETGEAR provides clear instructions and an easy-to-follow setup wizard that takes you through the process step by step.Verdict:In the realm of WiFi routers, the NETGEAR Nighthawk AC1900 Dual Band WiFi Router (R7000) stands out as a true powerhouse, delivering exceptional speed, reliable coverage, and a multitude of advanced features. Its sleed design, ease of use, and outstanding performance make it a top choice for both tech enthusiasts and casual users alike. Whether you’re a gamer, a streamer, or simply someone who demands a robust and stable internet connection, the R7000 will not disappoint. Unlock the true potential of your internet experience with the NETGEAR Nighthawk AC1900–trust me, you won’t regret it.
2 people found this helpful
E. Rosa –
5.0 out of 5 stars
Simply amazing!!!
I’m an ATT customer and so at first I went with their wifi router plus extenders. Little did I know that not only I was overpaying, what I was overpaying for was under performing. So I started doing some research and found X6S AC4000. First of all the range on this router is insane. I live in a 3 story house and I’m still looking for a dead spot and can’t find one. Second, it is a tri-band!!!! So I have my business in one home devices on another and the game system on the 3rd us I’m able to go hardwire to the XBOX and yep the performance simply blows my mind. Have to mention that set up was super easy and yes got rid of the ATT crap plus I’m saving money. It does not get any better than that so in the end is paying for it self.
Jim –
5.0 out of 5 stars
HUGE improvement in download speeds and uptime reliability
Had an older Netgear router that couldn’t handle all the streaming traffic after I cut the cable cord. Decided to go with the Nighthawk X6S AC4000 based on all the reviews I read. The reviews weren’t wrong!! Without changing my internet service provider and only switching to this new router, my download speeds went from a typical 50-54Mbps download to 450-480Mbps download. Unbelievable performance. The old router also used to routinely drop the connection for my cameras as well due to the speeds but since installing this new router a week ago, nothing has dropped yet (fingers crossed).There are a few “quirks” that I’m not too happy about but can live with. First, the old Netgear app that supported my old router had a Network Map function which displayed how all currently connected devices were laid out; the new Nighthawk app doesn’t have this feature. Secondly, there’s a glitch between the Nighthawk app and the web based router setup. Through the Nighthawk app, each connected device can be edited to specify what each is based on pre-configured choices (tablet, smartphone, bridge, etc…). The web based router interface has different labels for all connected devices (iPhone, iPad, Windows Computer, etc…). If you specify on the Nighthawk app that a device is a “smartphone” and then log into the web based router interface, the device is listed as “unknown type”. If you specify a device as an “iPhone” in the web based router interface and then log into the Nighthawk app, the device is listed as “Unknown Type”. Would be VERY helpful if Netgear could sync both the Nighthawk app and the web based router interface to use the same terminology for devices so they are setup once and listed properly no matter which interface you use.Thirdly, there’s another glitch in the setup process (on both the Nighthawk app and the web based router interface) when enabling the remote access feature. If enabled on the web based router app, it fails a few times and then goes through fully enabling remote access. When trying to enable remote access on the Nighthawk app, it fails all the time and says it’s not enabled, even though the web based router interface shows remote access is enabled (and after successfully accessing router remotely through internet).Again, these are all minor glitches that hopefully Netgear will address in future app releases and firmware updates. But overall, just based on the significant improvement in download speeds and uptime reliability, this is the best router I’ve ever owned (and this is probably my 10th router in the past 20 years; having tried multiple Linksys, Netgear, and Belkin routers over the years).
6 people found this helpful
Robert D. –
4.0 out of 5 stars
A quality wi-fi router
Was looking to upgrade an existing netgear wireless router to acommodate a number of additional wi-fi devices (cameras, Roku, Firestick, Echo, etc.) This router seems to work well in handling all of the devices. I did have some difficulty installing the router, but technical support was patient and helpful. If you purchase this device be sure to follow the instructions exactly otherwise you may experience difficulties during setup. Be sure to power down your MODEM and disconnect ALL devices BEFORE YOU ATTEMPT INSTALLATION. Do not remove the label on the top of the modem. It has the router name, password and a symbol that you will need to scan to install. You will also need a smartphone and their app for setup. I was somewhat disappointed with the signal strength – it didn’t seem to be any more powerful than my older netgear router. Met my device needs, but would have preferred some additional wi-fi range.
2 people found this helpful
JS –
1.0 out of 5 stars
UPDATED REVIEW: Solid wireless router – Not good Customer Support
UPDATE 2: Chasing down the firmware problem described below, I sent an email to the Netgear Team. To their credit, they called me on the phone and began addressing my problem. But before we got to a solution, I was told that I would have to PAY FOR SUPPORT before Netgear could continue helping me. I said, “No”. Then I sent an email to Netgear saying I was not going to “pay a ransom” to have Netgear help me with a defect in their router. Netgear support then contacted me, helped me trouble-shoot the problem and then decided to replace my router. The person I spoke to was professional, courteous, patient, and helpful. Netgear sent me a “new” router, but it was actually a certified refurbished router. I told Netgear that I paid full price for a new router and they replaced the defective one with a “used” router. I asked for some concessions, like, refund me the difference, or give me a credit toward a future Netgear purchase, but they refused. I noticed that the warranty on my router was still the warranty period for my old router and asked Netgear to reset the warranty to a full 1-year warranty on the refurb and to please give me 90 days of phone support like they do for a new purchase. Again, they said no. I think this is poor customer service. NOTE that, the Netgear warranty information basically says that, if you return a product to them to be repaired and they cannot repair it, that they can send you a refurb replacement. So, this policy is in writing and I “agreed” to it. So, I downgraded my rating to a 1-star. The people were nice, the product was below par, and the customer support needs improvement.UPDATED: I have down-graded my review to 2 stars. After using this router for several months, I decided to use the phone app to update the firmware. The app says the update was successful, but the firmware was not updated. I searched for and tried different methods to update the firmware and still was not able to update to the latest version. Then … I got an email from Netgear that said, “Important Security Firmware Update from NETGEAR”. I followed all the instructions to update the firmware and it did not work. There are many incidents/reports in the Netgear community forum reporting the same problem. I sent an email to Netgear Tech Support (techsupport.security@netgear.com) and no reply/result. I consider it a serious problem when there are (1) known security vulnerabilities in a product, (2) known fixes for that vulnerability, and (3) known problems installing the fixes that the manufacturer does not address.I bought this Netgear Nighthawk R8000P to replace a TP-Link AC1750 wireless router. The Netgear router costs about $200 more than the TP-Link router, but the TP-Link router network speeds seemed to substantially drop off after getting not too far from the router. So I decided to spend the extra money to get the Netgear router. So far, I have not been disappointed. The Netgear router was reasonably easy to set up and the network speeds are better throughout the house than the TP-Link router. The only “trouble” I am having with the Netgear router isn’t really with the router itself. When I bought the TP-Link router, I also bought a TP-Link range extender (RE305) in an attempt to solve the TP-Link range/network speed problems. The trouble I am having is in trying to get the TP-Link range extender to work with the Neatgear router (to get slightly better speed to an outdoor space). Note that I gave the Netgear Tech Support only 2 stars because I have not had the opportunity (or need … yet) to contact their Tech Support, but my impression from the Netgear web site is that they do not make it easy to contact someone (chat/phone) and, unless I misunderstand it, you only get 90 of free tech support from Netgear. (I give TP-Link high marks for tech support because they were easy to contact and spent a lot of time with me working through a problem with their Mesh system.) But, bottom-line, I am satisfied with the Netgear Nighthawk R8000P wireless router.
2 people found this helpful
Always on a BudgetAlways on a Budget –
5.0 out of 5 stars
This NETGEAR Nighthawk R6900P is working great!
We’ve been having terrible Internet connections with our Spectrum for about a year and it only got really bad this last week…….we’re supposed to be getting “up to” 200 Mbps but have never gotten that…..we used to get around 118 Mbps, until early last year (2020) when it dropped to an average of 70 Mbps and never went much higher than that, often being even lower.We tolerated the slow speed all this time because it was still faster than our DSL, which by comparison, is practically dial-up (.6 to 1.1 Mbps)……whenever Spectrum loses its connection, we have to switch over to the DSL which is really only good for two people doing a little surfing and email…..NO streaming, NO video conferencing, etc.This past week (July 2021) our Spectrum connection has been constantly disconnecting on top of the slow speeds…………….all I could get out of Spectrum is that our area is experiencing “outages” but they “are working on the issue”…….there was no reason given for the problems.I had already been thinking about upgrading our 10-year old Cisco/Linksys D3000 router and replacing the Spectrum issued modem, so in addition to an Arris SB6190 Surfboard modem, I got this NETGEAR Nighthawk Smart Wi-Fi Router (R6900P) – AC1900 Wireless Speed router……………I figured I would see if they could possibly improve our Internet connection in the slightest, at least with the speed…….since the “outage” problem was with Spectrum.I just installed both over the last two days, installing the Surfboard SB6190 modem first……..our Internet Speed doubled….to around 151 Mbps, which I thought was great!However, the next day (yesterday) after swapping the Linksys E3000 router with the NETGEAR R6900P, we had instant improvement of our Internet speed, above what improvement I saw with the modem the day before…….by almost 4x what we were getting over the last year!No joke, we went from about 70 Mbps (right before I swapped the modems and over a year before that) to an average of 240 Mbps……I’ve been checking it often for the last 24 hours……I’m still shocked at the speeds I’m seeing.Of course, I can’t help wonder if there was some miracle at Spectrum that happened that dramatically increased our Internet speed at the exact same time that I changed the router, especially since we’re still experiencing off and on disconnects.The only thing I can think of that could be increasing our Internet speed is that I have this Nighthawk set to WPA2/PSK AES security and I may have had our 10-year old Linksys E3000 set to use both WPA/PSK TKIP & AES, which could result in slower speeds (because of the TKIP), but I’ll need to see if I had saved any of the previous settings for reference to confirm.BTW, it was super easy to swap the routers, I just copied all of our same passkey & router name info, including No SSID Broadcasting as I always set previous routers, all of which was an option in the Setup process, to make the transition smooth for all of our connected devices, including the Ring® doorbell & NETGEAR Extender downstairs and it went very well! (I always disable SSID Broadcasting for added security……it does NOT prevent devices from connecting wirelessly if the correct SSID & passkey is entered and saved on the device…..by disabling the SSID Broadcast, our neighbors can’t see our router’s name or that it even exists).In fact, the NETGEAR NightHawk R6900P is using both 2.4GHz & 5GHz simultaneously, something that our Linksys E3000 was supposed to do, but never really did (I could tell on the admin screen for the E3000 that it was always broadcasting 5G, which it should still do, if even no devices are connecting through it).The only small issue is with logging into the router’s settings, all of my previous routers over the last 20+ years, I’ve been able to assign the router’s User Name and Password, but with the NightHawk, I can only change the router’s password, you cannot change the User Name from “admin”, which seems odd to me.Otherwise, as of installing this router 24 hours ago, I’m completely impressed, however, if anything changes, I will update my review.Note: in one of the two photos, you’ll see the fourth LED from the right is orange/amber……that was indicating that one of the PCs I have hooked up to the router via ethernet was at 100Mbps vs 1000Mbps or gigabit……that PC was not powered on and hadn’t been since installing the Nighthawk, but as soon as I powered it up, it went to white.
10 people found this helpful
Chevelle –
5.0 out of 5 stars
Thank God. No more Apple Airport Extreme
I had had enough! With Apple’s zealous efforts to keep things “simple” and cutesy, they left out the productive part, meaning a straight forward way to get to the things that need to be done. Fine if you are have a simple “open-the-box-plug-it-in-and-forget-about-it” application but that is not what I needed. It was rare but when the Internet “blinked” it would take literally hours to get that thing up and running and to get the DHCP the way I wanted it.I have an extensive home office with servers, printers, laptops, phones, etc. that share the network resources with personal stuff like TVs, receivers, home automation, etc. All of the heavy traffic stuff like servers and TVs are on Ethernet. Things that can’t go Ethernet are left to the WiFi. Also, I like to have hard assets with static IPs.My point is that the AAE software was annoying as hell and the unit itself kept dropping WiFi clients. The last blink outage was the last straw. In came the Netgear AC2300. Setup was a breeze. A simple app on your phone gets you into the router so you can change the WiFi network name and password to your liking. The connection to the Internet through the modem was quick and automatic. In minutes everything that was on the old wireless network was now on the new one. All that remained was to log into the router using a browser for features that can’t easily be managed by the app on the phone. A few minutes later, the DHCP base IP and ranges were set and viola, all the Ethernet clients, including those with fixed IPs, came back on online. The whole process from opening the box to getting everything up and running was less than 30 minutes. The WiFi speeds are faster and the range is wider.I can’t say how long this unit will last but I couldn’t be happier with the first 24 hours. Would I recommend it, absolutely. I have a pretty sophisticated setup and I see no need for a more expensive router.
3 people found this helpful
Kimosabe –
5.0 out of 5 stars
More than doubled my wifi speeds!
My ISP’s router was failing after only 6 months use. As they no longer provided a dual band router and I still use some 2.5Ghz devices, my internet searches for routers led me to the Netgear Nighthawk. The installation was very simple and the Nighthawk mobile app worked perfectly for a simple and fast install. I have a 3400 sq ft single floor home and I was able to use my Netgear Extender to sync with my Nighthawk to extend my wifi to the farthest point in my home. I love the monitoring and support features in the Nighthawk app and my overall wifi speeds have increased over 2x throughout my home. I am connected with 2 laptops, a network printer, 2 iPhones and 3 Roku devices for a 4K smart tv and 2- 720 dpi tv’s totaling 8 devices. I am currently using 2 of the 4 wired connections for a laptop and the network printer and everything else is wireless and exceeding my expectations. Outstanding product and simple installation!
One person found this helpful
critchdog –
5.0 out of 5 stars
Just like they said
I recieved a unit that was in decent shape. Nothing broken or missing. I followed the instructions exactly like they said (included in the box). It works great!! So far so good!!
Mark GMark G –
3.0 out of 5 stars
VULNERABILITY FOUND CR7000P, AC2300, So far so good (Update 3 6/28/19)
Quick short review on day 1: Excellent router that will satisfy most users (families, medium sized homes, power users/gamers). All around best value with both MIMO and a 1Ghz processor.So far Im happy, decently fast I currently have the Gigablast that Cox offers. THis router has everything you need even if you are a gamer (ping 9ms avg).First tested my internet modem: Connected to just my modem thru ethernet cable using a Cat-7 RJ45, i was getting 6ms ping 850mbps on a 2018 Macbook Pro 15 with an i7 6 core.Other devices (23 total on network) including xbox one, virtual machines, smart tv’s, Hue lights and smart tv(lg).The router is in the second floor of my house wall mounted (for now) with all 4 ether ports patched to my local port management.First few wifi speed tests were done on the first floor of my house;NightHawk R7000P averages 450 mbps with a 9ms ping. Which is excellent in my opinion considering im downstairs about 50 ft and 2 walls in between. (I attached pictures)…. with all 23 devices in the network.Security wise it allow the typical encryptions and I have yet tried to attack it. Sometime soon whenever I have more time I will attack this router and see how it handles. I can safely assume this will handle pretty well for the average household, nothing really is “unhackable”.Future additions to this review: Netgear Armor(is it worth it?) and I will be adding a VPN Express VPN, will run Linux and Windows and lastly i will run multiple attacks (from the outside) after using Nessus followed by Kali.Pros(so far)- excellent interface for both rookies and pro’s. QoS is available, good range, streams flawlessly and starts up fast, MIMO works welll.Cons (so far)- Large designSources: Professional Cybersecurity Engineer (CISSP, CEH, CySA+, Sec+)Hope this helps will update this later.****************Update**************So far the Netgear Armor scans for vulnerabilities on a pre determined schedule (perhaps weekly). It scans your devices for vulnerabilities and points them out if any. I purposely created a buffer overflow in one of my devices to see if it comes up in the next report. Don’t expect an advanced (Professional) level vulnerability scanner. In my humble opinion is not worth it for me.Speed: Last few days this device has gotten faster even with the added load to my netwrok; with 500+mbps and a 9ms ping from the first floor. I added a (Giga) port management system for some ethernet connected devices. My Xbox One seems very happy with it not a single issue in a 4 hour online gaming session.Reliability: Unlike most ISP routers(which I dont recommend) this one does not drop speed or auto shuts off. It has been reliably working since day 1.DNS: I’ve been using OpenDNS with zero issues.VPN: I have not installed VPN to the router, but I have been using it constantly at the device level with no issues.I will make one more update when I have time to attack my router see how it performs. Otherwise very happy with this device.*******Update 2*******Router attacks:Handled my attacks very well used Kali Linux for my attacks consisting of WPA2 crack attack and did some sniffing. Used NESSUS for vulnerability scans.Once inside the boundary there was not really any protection but we cant expect this from a product like this and I was able to see all my devices but you can do this from the outside anyways on any router except wpa3.“NETGEAR Armor” detected phishing attempts from OpenDNS services (not sure why) but nothing else it seems to be a detective sensor not a active protector, I even left a buffer overflow on one of my devices and a IoT. It was not detected by Armor. In my humble opinion is not worth the extra charge personally.Overall this is an excellent device for the price. I think its the best all around device. Very unfortunate online “experts” dont even mention it as an option.**** UPDATE 3 6/28/19****NO PATCH HAS FIXED THIS YET ALL R7000’s are exposed to this one.Discovered a serious vulnerability:While performing a vulnerability assessment with one of my industrial sensors I discovered a Critical vulnerability. This could cause a hack which I will attempt later when I have more time.Vulnerability: CVE-2018-1160Netatalk before 3.1.12 is vulnerable to an out of bounds write in dsi_opensess.c. This is due to lack of bounds checking on attacker controlled data. A remote unauthenticated attacker can leverage this vulnerability to achieve arbitrary code execution.Netgear has not fixed this yet.Is still a great router just seems like netgear is asleep at the wheel.
330 people found this helpful
Bill –
4.0 out of 5 stars
The Admin user interface settings are still problematic
I’ve bought Netgear switches and routers for years, both home networks and office networks. The optional admin settings for the various WiFi features have never worked 100%. I’ve spent hours on the phone with the Netgear tech support and they are very pleasant but they can’t overcome buggy code in the firmware. So I just don’t use the features that I can’t set up like I want because the wired and wireless networking is good throughput and good signal strength for all of the varied devices that are connected. The main thing is to not broadcast the network name and to not allow devices to connect unless I know what they are and who is using them. And I require a strong passphrase to connect. That much does work. I just have to hope the firewall does what its supposed to do. This is one of the few routers that will let me load opensource firmware to run a VPN on the edge of the network. I have not tried to do that yet, but I could do it if it became necessary. I wish Netgear would build in the option to enable a VPN. That would be very sensible.
2 people found this helpful
Jim –
1.0 out of 5 stars
Failed in seven weeks
This review applies to the Netgear R7000P ac2300 router. No compensation-bought it out of my own pocket.Two months ago I was upgrading my home network from old 100mbs to gigabit. Did a lot of research and this R7000P seemed to be the best compromise between cost and capability. My son was also upgrading his home and agreed with my assessment. He bought first. Router was excellent so I bought mine shortly thereafter in mid March 2018.It installed easily, plugged it in and it worked perfectly. Setup was a breeze. My home LAN is a mix of wireless and ethernet devices-two computers, a printer, five NAS devices connected through switches, some phones and tablets. Everything connected, the ethernet ports at 1000mbps.Fast forward seven weeks. One bright May morning I looked at the router and noticed that the LAN ports LED indicators had changed from white to amber. The ports had switched to 100mbps. Not a good thing.Speed tests were surprising-the wireless part of the router was still running as fast as always at 39MBps. The ethernet ports could barely hit 6MBps.So I did all the things one normally does to show love for electronics. Rebooted, power cycled, reset to factory specs, flashed new firmware, direct connected computer to the modem(to verify the modem wasn’t in some way failing) and to each lan port through brand new cat 5 and cat 6 cable. I even yelled at it hoping intimidation would work. No joy. The router management software reported and speed tests confirmed that the ethernet ports were under 100mbps, not even close to 1000mbps. Phone support was less than helpful.It’s beyond 30 days so I can’t return it to Amazon and if I spend hours navigating a support system directing me do do all the troubleshooting I have already done I might eventually be able to return it for exchange. I pay shipping both ways, wait a week or three with no network.About a week after mine went wonky my son’s failed in exactly the same way. He bought his at Walmart and had no trouble returning it and getting an ASUS.So, the most expensive router I have ever owned is operating in cripple mode. When I can afford it I’ll buy something else. Not Netgear.One thing I did learn is that the 21,500+ reviews are not necessarily for this router. There is a filter switch near the review stars that lets you see only confirmed purchasers of this specific router-and that is lots less. Turns out I’m not the Lone Ranger-others have had similar issues.All of which is a very long-winded way of explaining how the R7000P managed to earn a single star.
1,071 people found this helpful
Gail –
3.0 out of 5 stars
Expensive and just ok
Got because need strong one to get signal out … but drops signal NOT EVEN IN SAME ROOM AND IF I GO TO NEXT ROOM OVER WONT STAY CONNECTED
M. Ladd –
1.0 out of 5 stars
Hideous support and ghosts in the Machine. It’s on its way back
You will deal with repeatedly checking to see if you are ‘entitled’ to support (their word) like you are doing something wrong. During this time they will try to upsell you support for 129$. If you ask for escalated support, they ask when to call back or tell you sometime tomorrow—-and don’t No really, they failed to call me twice. The website responded close to a week later. I figured a product with so many reviews would be safe bet. The device never seemed to act consistently. I configured everything (it does read mac HFS+ well) and wanted to rename strange network share names and tidy the configuration. The device stopped being a media server (and it only support serving one drive as a media server share) and occasionally I would lose the ability to map drives. Sometimes, none of my devices (TV, MAC, Pc) could find the drives at all by ip, name, or ReadySHARE. The device offers an itunes media server feature. Configured as the advertised stand alone feature, it can take minutes to load your library and 30 seconds to play your song. If you place your files on the drive by-passing the feature, you are good to go–but why pretend to offer a feature that really isn’t useful? To add SERIOUS insult, with my library sitting on the network, music STUDDERED without anyone using the home bandwidth. That is bizarre. If you want to configure the device to play music to your ipad–you will have to purchase cloud support. The device DOES have many remote features such as a VPN to connect remotely and cloud backup to name two. Personally, I don’t like the idea of punching any holes into the network for these features. They may work great and there are several of them. If you want to connect remotely, this might be a good choice for you. I’m a luddite. More features = more vulnerable. You will also have to buy cloud storage from them to use some of the features.Using Apple Time Machine. Like I mentioned before, this device reads mac drives nicely. I assume NTFS would work fine. We just own more Macs than PCs. It does not like existing Time Machine drives out of the box. You will need to use the internet to find ‘how tos’. It wasn’t hard (I do this for a living.)Configuration. Unlike my old Airport Extreme, it didn’t really work out of the box. Each configuration pages takes about 2 minutes to update (painful). They have configuration software named NetGenie that repeatedly crashed on my Mac. Oddly, it didn’t seem like you could do everything from just the software or a browser. Weird. As I had mentioned earlier, I have no idea why I lost the media server feature. I tried for hours to make everything happy. It never ran smoothly. Drives would disconnect or disappear. I am tenacious and will try for hours. I spent close to 2 days trying to make everything ‘just so’. I got it to work well–just not as good as billed. The final straw was when the device dropped my internet connection. The WIFI just disconnected and was unavailable. This device was just not an improvement over my old Airport Extreme with N – speed.Download speed. I find that with cable internet, speed had never been a problem even with my old Airport Extreme. I remember the 56k modem and had mediocre ADSL a couple years ago. (Fibre in New Mexico? yeah, right). This device excelled at downloading data. If you are downloading a lot of content, you might be very pleased with this device. Personally, I find download speed to be only one part of the experience. I file share a lot.Close to 20,000 people have purchased this device. The device is a few years old but still ranks as a good choice by many websites. Clearly there are a lot of happy people out there. I heard Netgear had bad service and I was a little surprised how shockingly bad it was. First level support was friendly but English was not their speciality. I have no problems with foreign call centers for support if they can do their job. My phone calls felt like, “Oh no, how do I get this friendly woman to escalate my call or we are not going to get anywhere”. She would read back my concern and miss about 1/2 of the details because she was not trained in any technical capacity and lacked a broad enough vocabulary to comprehend what I was asking. English was not her strong suit.
18 people found this helpful
Jon Shemitz –
4.0 out of 5 stars
Good hardware, with a nice, strong signal. Many bugs in the software. Tech support up to the task.
I looked for a router with a strong signal, one I could park in a front corner of my bungalow and cover all of my flag lot. This router delivers that. Even a good 125 feet from the router, with most of the house in the way, it’s a stronger signal than any of my neighbors, and I get a decent 40 Mbps. In the room with the router, I get about 5x that.But it took a lot of router crashes to get there. The longest it was up was a whole day and a half. It would crash every couple hours, on the average. Sometimes it would reset itself; other times it would hang and need to be power-cycled. Because I am an arrogant retired software engineer who assumed tech support would be worthless, it took over a month of tweaking one setting at a time before I gave up and tried tech support.I’ve tried everything, I told them. Could it be bad hardware?To my surprise, they did not ask me to try anything I had already tried. After a few tweaks and a software downgrade made no difference, they suggested a factory reset.I gathered my courage in one hand and the necessary settings in the other, and did the deed. It fixed the problem. I have the nice router of the first paragraph.Why, I don’t know. I do know the 1st time I tried a few times to use their auto-setup “Genie” before I opted for the manual setup which let me input my static IP, and the 2nd time I went straight to manual. Did the abortive auto-setup write some config that caused all the trouble? Maybe a DHCP client daemon?Dunno. Don’t care! Trying auto-setup (if that is what it was) shouldn’t fail like that!So: nice hardware; fine support; mediocre software. (Gosh, I haven’t even mentioned the terrible browser hosted config!)
3 people found this helpful
Ron G –
5.0 out of 5 stars
Easy Set-up With Caveats
This is a pretty easy set up, but with some caveats (for the non-tech savvy):1) This is a router – not a modem. A router controls your wi-fi. You still need a modem, which is how your internet provider delivers service to your home.2) If you have a Comcast modem/router combination already, you will want to do one of two things: instead of buying this router, buy a modem/router combination such as the NIGHTHAWK AX8 8-Stream WiFi 6 Cable Modem Router, OR you can go ahead and buy this router and buy a separate modem, such as theNETGEAR DOCSIS 3.1 High Speed 32×8 Cable Modem (CM1000). The advantage to buying a separate router and modem is that if one goes bad, you just have to replace just one unit. If you buy the combination, it costs more and if either the modem or wifi goes bad, you have a higher cost unit to replace. I personally went with the separate units option.3) Given the above, I would not try to connect this wifi router into an existing X1 XFinity modem/router box or any unit that is a combination modem/router.4) If you’re buying this router, again you’ll need a compatible modem. You should follow the instructions on the modem as it will tell you how and when to connect this router to it.5) If all you have is an Apple computer, it does not have an ethernet port and so you will get stuck at the part that says plug the modem into your computer’s ethernet port and reboot it. To remedy this, also order a “Thunderbolt to Ethernet adapter” for your Apple computer.6) Finally, there are things that are not explained or intuitive. For example, this router will show a “NETGEARxx” wifi connection. After everything is set up, you will want to log into routerlogin.net on your browser, and find where it allows you to change your wifi network name to what you’ve been using; otherwise, you will have to go into all your wifi connected devices and change their connection to the new wifi network name.So far, my set up (NETGEAR DOCSIS 3.1 High Speed 32×8 Cable Modem and this Nighthawk router) has been functioning great.
justin –
5.0 out of 5 stars
Great for a large house with alot of devices
Great signal strength and coverage for our large house. We have about 4000sqft that we are actively using for internet and this router does it without issue and without a range extender. We support between 40 and 50 devices at any one point in time and our internet speeds are great across the board. Typically 400 to 500mbs without issues. Highly recommended. The app makes it nice to view or make changes to things about the router or monitoring which devices are connected at any one point. You can even set limits on device through the nighthawk app. Buy this router and you will be happy.
PhilippeM –
1.0 out of 5 stars
Poor customer service who do not care
So I decided to try the Netgear NightHawk X6X R8000P to upgrade my wi-fi home network. I have about 20-25 devices at home connected to my network at any time. I currently run a TP-Link Archer AC4000, and I was having DHCP issues I could not figure out. Out of frustration, I decided to try the Netgear R8000P, which ultimately I returned, even more frustrated.As I installed the new Netgear R8000P, I noticed two issues on my wi-fi network I could not understand. One, there was no DHCP lease time for connected devices, so devices that connected to the network at one point in time would stay listed as connected devices, even when no longer on the network. And second, the 2.4GHz radio kept dropping signal strength every other minute or so.I went to Netgear.com to seek support on my two issues. I started with an online chat on the first issue, which I thought would be an easy fix (a configuration oversight on my part), but I was met with a support personnel who never seem to be able to understand the issue I was struggling with, in spite of my trying to explain in at least 10 times. After 45mn of very frustrating back and forth, he stated that I needed to call the 1-800-Netgear support line to get my question answered! 45mn during which he seemed very distracted, probably serving others customer at the same time (every interaction took about 4-5 mn), and re-asking me irrelevant questions multiple times.So I called 1-800-Netgear, but focused on the second problem, which was a bigger problem since connected devices to the 2.4GHz network kept dropping. I got connected to a live representative fairly quickly, but after qualifying that I was calling about a new purchase, subjected to the 90-day warranty support, he explained that I had reached the wrong number (which was given to me by the first support rep I had chatted with) and he proceeded to connect me to the “right” support department. After a 26-minute wait on the phone, I finally got connected to another representative who proceeded to try to help. She took my phone number and committed to call me back within 60 second if we got disconnected.She seem to know what she was doing, asking relevant questions, and asking me to do various speed tests, various change in configuration, other more speed test, somehow in the process acknowledging that there was a problem with the 2.4GHz band, a combination of interferences and possible malfunction of the router. It took about 45mn of interaction to get there, but I felt this was a constructive dialogue helping understand and diagnose the problem. Then we somehow got disconnected (I was on my cell phone, but stationary in front of my laptop during the whole call). Sadly, she never called me back, in spite of her commitment.Mind you, this is a higher end, more expensive router ($250-300), and I expected adequate support would be available in case of problems. Especially as one buys through Amazon, the only recourse for support is the vendor. Unfortunately, Netgear does not seem to have the personnel, process, infrastructure or desire / care to support retail customers. I understand that it is not easy to support wi-fi routers problem on chat or on the phone, but then you need to ensure that your products work out fo the box. And if they don’t you need to stand behind your customers–otherwise, why would they stand behind your products. I consider myself tech savvy, I am able to understand basic concept of wi-fi router configuration, and I can handle te interaction with networking tech support. Sadly through my interaction with the two Netgear reps, I felt I was more technically able than they were! I am not an engineer, just a finance guy!So I returned the Netgear R8000P. Though this process, I realized that the TP-Link competing product (AC4000) is better; better in quality, better in user interface (online / smartphone configuration and management application), and higher performing, It also happens to be less expensive.
2 people found this helpful
Stephen Smith –
3.0 out of 5 stars
Excellent Unless You Want Advanced Features
I’ll start off with the good and the reason that I initially bought it – it has six antennas that you can adjust to improve coverage and the penetration through walls in a house is excellent with even good bandwidth 120 feet outside to my pagoda.But the good stops there. The UI is fairly basic with not a lot of advanced options to be tweaked or set. Acting as a router it will always proxy DNS so while you can technically use another DNS server, observability into which device on your network the request is coming from will always be the Nighthawk IP address. This is frustrating when using a DNS sinkhole like PiHole. You also cannot set any DNS option for your clients.The latest firmwares have also caused havoc on my network with multiple issues that are clearly documented in the forums with no response or fixes from Netgear. Then, if a firmware causes issues, Netgear won’t even provide support after 3 months of ownership.The other limitation that I ran into was around a 50 device total across all spectrums, 2 X 5 Ghz and 1 x 2.4 Ghz. I have around 65 WiFi devices ranging over phones, tablets, TV’s, Alexa as well as numerous smart light switches and IoT devices and never more than 52 could connect at one time with connectivity sort of cycling around them. This caused disconnects on streaming on TV’s so I had to offload the IoT into another WiFi router.On a $100 box I might expect these sort of limitations but not on a device costing more than $200.
2 people found this helpful
M. C. NguyenM. C. Nguyen –
4.0 out of 5 stars
Firmware Update?
Dear Netgear Customer Support:I have been a loyal customer of Netgear for 20+ years and currently have nearly a dozen of Network products in my home. In addition, I have had a career in cybersecurity. So, as a minimum, I have experience in updating firmware on routers and firewalls.For the last few months, I have tried to update my Netgear Nighthawk R8000P with the latest firmware versions to obtain *security patches* in order to protect my internal network at home.Despite trying with manual downloads of firmware to my local computer, manual update via Netgear GUI on the router, and enabling auto-update firmware feature in the router itself, all my attempts to update firmware on this particular high-end router have failed. I have also tried various firmware versions downloaded from Netgear along with resetting the router to the manufacturer’s default firmware before upgrading. All various options and combinations have failed, unfortunately. The online help on the Netgear site and around the internet did not help to resolve the failure of the firmware update. As a desperate measure, I must write this review to report my firmware update status here on the Amazon site where I purchased the Netgear Nighthawk R8000P.Your Netgear routers have been working great for me for so many years. I love your Netgear products! Could you please help me resolve the firmware update issue(s) to obtain *security patches* for protection to my home network?Thank you very much in advance for your kind help and support.Regards.
3 people found this helpful
Gadetking –
4.0 out of 5 stars
Not a bad router.
So I upgraded from a Netgear 6000 series. I had read many reviews on this current unit that were positive and negative, so I decided to roll the dice and get one. Out of the box this unit looks cool but the antennas do look a little weak. I also bought one of the new Netgear high speed modems to double my chances of improved performance in the house. One piece of advice that I would give anybody that buys this is don’t use the mobile app to set up this unit. What can I say… The mobile app is crap. But, you can use the standard 192.168.1.1 (try 192.168.1.0 if that does not work) address and then use admin for the username and then password for the password log into the router and set it up manually. It even has a auto set up wizard that you can access and it works just fine. I had the router set up within minutes using the old-school approach. So far, it has performed better than my older Netgear router so I am pleased. I do wish that the antennas were bigger. All in all, it is a decent router that has decent speed.
James R –
5.0 out of 5 stars
Great Router
This is the best router I’ve ever used…signal reaches all the way to the back room of a large apartment with no issues.
Jeffrey P Wouters –
3.0 out of 5 stars
Router Works Great, Customer Service Atrocious
I’ve had the router about three months; it was easy to setup, wifi signal is very good, speed good. The phone app has also been very good. So why only three stars? Customer service is absolutely terrible. First, you only get three months free phone service, then you have to pay. Here’s what that service looks like.I get an email from Netgear saying there is a security issue and make sure a certain web setting is turned off. I check the web and yes, they are having this issue. I go to login to my router and I can’t login. I can login to my account no problem, but not the router. Ok, I try rebooting the router … no. Clearing my cache and cookies …. no. Ok, I’ll reset the password …. doesn’t accept my answers (i’m pretty sure I know here I was born). Ok, let me try tech support.Chat: Some guy connects in chat and starts sending me canned responses. I finally ask him, can help me with my problem? No, please call (you have to pay for a call).Phone: First person does not speak English very well. Clearly doesn’t understand what i am trying to tell her. Tells me, “we will never email you about your security questions”. Me: of course not, I didn’t say you emailed me about them, I said you emailed me about a security issue. Her: we would never email you about that either. Really?!So she transfers me to actual support. I wait on hold for 30 minutes. A woman answers, clearly from india, the connection is poor on her end but I can hear her. her: sir, can you hear me? over and over …. I’m saying yes every time. Then she just hangs up.Summary: The router works well, no complaints there. But the tech support is awful, after issues logging into my router on the web, worthless chat which directs you to something you have to pay for, then poor English speaking phone support from a third world country with poor phone connections.
WR Andrew Callard –
3.0 out of 5 stars
Simply average
I expected to have a few real features from an incredibly expensive router. I switched to this one from an Asus RT66 that was probably 5 years old. There are items on the Asus, i just didn’t like and never seemed to work right, so I gave netgear a go.First, the web interface is still from 1999. I have used hundreds of Netgear products, and I can’t believe the interface is still this bad. No real features to speak of, it is the same old stuff. There is an app you can use to access it, but I really don’t like app access to things. I like to be able to lock it down as much as possible.Second, the app is basically trash. I did try it out to see the offering. Only nice feature is being able to shut off devices on your network. I love turning off the Kid’s computer during competitive CS-GO and watching the whining and crying. Best thing ever. When logged into the app, you can only see usage for what network you are on.. Useless.Third. Unless you are in the same room, you don’t get ideal speeds. The antennae are extremely small (probably 2 dBi), and won’t cover the entire house. The 5G bands barely transmit reliably through walls to smart TV’s. I have better success using the 2G bands. 2G is fine for smart TV’s and pretty much everything else.Fourth, the thing is huge.Fifth, parental controls are only available via 3rd part tools. I don’t want the information going to a third party. They don’t need to know what I don’t want the kids on.Finally, for $250, you can go many, many better directions. If I thought this was going to be such a poor experience, I would have just bought another Asus, and moved my 9 dBi antennae over and not had a care in the world for coverage.If you have $250 to blow on a router, buy a different one, this is nothing special.
10 people found this helpful
Ian A. O’Neil –
3.0 out of 5 stars
Glitch on day 1, random 5-10 minute wifi outages since then
Had to replace a several-years old TP-link Archer C3200 that had its radios stop working, so after looking at how many wifi devices are in the house(phones, computers, Alexa units, and smart switches) and the wifi range, selected this unit.Start at 5 stars…-1 star In the first 24 hours of using the unit, the unit crashed (when I cannot access the home address through one of the wired ports, I’m calling it a crash) with no wifi (wired ports worked eventually thank goodness). Lost its config programming and would not restore config. Would have called tech support, but absolutely needed a resolution quickly so re-upgraded firmware and re-programmed the config. No log info afterward, so not sure what I would have told tech support anyway…Have had the unit crash one other time, but it came back after f5 refreshing a few times at the home address and was able to access the unit and the config was ok. Log info showed nothing of note (same log-entry noise being logged throughout). Unit has been running ok since these 2 instances that occurred in the first couple weeks…see next…-1 star Occasionally, the wifi goes down (browsing on the phones gets real slow, then we notice the data had switched over to mobile data). When this occurs, we are not seeing the network appear (SSID of network does not appear). This issue resolves itself in a couple minutes.Sometimes, when we return home the wifi network SSID does not show up for a while , and we assume it’s the unit going through one of these wifi tantrums at the time we returned. Have not seen the wifi go out while streaming yet, and doesn’t happen often enough to return the unit.If I had a redo on selecting this unit, I would have selected a cheaper unit that serviced closer to the number of wifi devices we have on our network and seen if that was good enough.
One person found this helpful
Amazon Customer –
4.0 out of 5 stars
Once poor, now reliable
Update: It seems Netgear finally got a firmware to nix most of the problems I had early on with this router. It’s been very consistent over the last year and change, with stable performance. Finally, it came around. I’d now refer to it as a a decent purchase. See original 1 star review below.Original: This seemed to work well for about 5 weeks. Then… Oh yes, then the success fizzled out. It looks fine, all lights still indicate great connection to the provider but all my devices connected to it, wired and Wi-Fi stop receiving internet connection. Reboot, reboot, reboot, every single day, reboot. Sometimes multiple times a day. Tech support is mind boggling. They suggested I plug it into the wall instead of my surge protector. WTF? Fortunately it’s still eligible for a return through Amazon. Thank you, Amazon. Since it’s free, I’ll exchange it in hopes this one’s a lemon. But the new one will be starting with 2 strikes. Any sign of trouble and I’ll be asking for my money back.
Tuan TranTuan Tran –
5.0 out of 5 stars
Buy it and you will never regret spending money on this wonderful router.
NETGEAR Nighthawk X6S AC4000 Tri-Band WiFi Router (R8000P) is excellent gigabit router. I bought it brand new $179.49 in September 2019 and I fall in love with it at the moment of unboxing. Even though the user manual provides useful information on how to manage this router, however the users must have advanced knowledge to discover ton of its awesome features.I specifically like the stabilization of this router, the only router I’ve ever used that could run from day to day without overheating or connection drop. Auto firmware update will keep you free from security threads, you may “set and forget” to spend your time on your work, your life and your loved ones.Another awesome feature is Smart Connect – Let the router select the best WiFi band for our WiFi connections. With Smart Connect, we can use the same WiFi network name (SSID), security options, and password for all radios for which we enable Smart Connect. It is awesome to have only one Wireless Network Name (SSID) for 2.4G and both 5G radios.Another awesome feature is available on NETGEAR Nighthawk X6S AC4000 is ReadySHARE USB that lets you plug in even more capabilities and convenient features through your router’s USB port. These include USB storage you can wirelessly access at home, free software to easily backup your PC or Mac, wirelessly printing from any PC or Mac and the ability to play, view, listen to, and share your videos, photos, and music on DNLA connected TVs, game consoles, or media players.Last but not least, if you place your other banded router in your bedroom, your sleep may be bothered by the router led indicator. With NETGEAR Nighthawk X6S AC4000 Tri-Band WiFi Router you will never have that issue, there’s a small switch in the back side of the router to turn off all the led lights except the power indicator.I have 36 devices connected to this router at home 24/7, both wired and wireless, some of them are high bandwidth usage like 4K TV and security cameras, I have no connection issue at all with NETGEAR Nighthawk X6S AC4000 Tri-Band WiFi Router. Buy it and you will never regret spending money on this wonderful router.
17 people found this helpful
AlexPCPAAlexPCPA –
4.0 out of 5 stars
Incredibly Easy to Set Up Manually with App being Okayish
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After my two-in-one modem/router gave up on me after seven years, I thought it was high time for an upgraded router. Thanks to recommendations from my family, friends, and coworkers, I selected from the NETGEAR brand that fell in line with Spectrum, my service provider.Based on my experience for the week that I’ve had it, my internet connection has been superb. I would recommend not putting it in an enclosed space with metal fixtures on the back, like an entertainment center, and to keep it away from pets that would use the antennas for a chew toy. The device itself was super easy to install despite my initial confusion with the Nighthawk app they recommended for faster set up. It actually took longer sadly. Tech Support was a huge help in resolve my other issues too.
marina lagarde –
1.0 out of 5 stars
Netgear is unresponsive to its customers especially when you purchase their extended support.
I purchased this router on the suggestion of previous routers and problems I was having on keeping internet connection.From the time I purchased the product I started contacting them because of the extended warranty and technical support package they offered. It was valid until 2023. I started contacting them in 2022 when their technical support was putting me on hold, cutting me off and told me they would call me back and never did. I told them the product was not doing what they said it was capable of doing and my ISP would not troubleshoot the router. I actually had to get the router from Spectrum for them to troubleshoot any internet issues. I told Netgear I wanted my money back and wanted to return the product and I got very little service from their technical people. They never processed a return, they never returned my money and I notified them within the extended warranty period. I get recorded calls from them which offers me more products from Netgear. Amazon washed their hands of this sale and I am the one that is out for the $218 for the router and the $260+ approximately for the extended warranty with support. Do not buy any extended warranty with technical support from netgear because they are in a foreign country, most have english as a second language so there is always something lost in translation and Netgear does not stand by their product.
Amber –
2.0 out of 5 stars
Netgear has abandoned this router. Caution new buyers!
So this is a pretty old router and has some bugs which Netgear has no interest in fixing.The main one which will be the reason I’m replacing it is that fact that you can’t set a fixed/static IP address for a device. They’re aware of this issue but won’t be fixing it. The last firmware update was 10/06/2022.The interface is also dated, slow to respond, and keeps bugging you to “rent” the security suite that comes with the router.If you’re a really basic user this router could work for you, but so could a much more affordable router as well.There are much better options out there. If you’re looking at this in 2024 I would urge you to look elsewhere.
One person found this helpful
Jorge –
2.0 out of 5 stars
Only lasted 3 years…
This router worked great for about 2 years. For the last year I have had to reset it at least once a day. I was never able to update the firmware through the app or directly connected to the router. For the price a product like this should last a lot longer than 2 years in my opinion.
Jesus –
5.0 out of 5 stars
HUGE IMPROVEMENT vs Spectrum Wireless Router
We used to use a Wi-Fi router we got from T-Mobile years ago due to low cell signal. It did a great job until we moved to a bigger house and we started to notice weaker signals but it was still good enough. It finally started acting up and loosing signal all the time. My wife works from home so she needs reliable signal as she likes to move around and work in the balcony sometimes. Spectrum blamed it on our router so went and picked up their provided wireless router.It had no antennas so we were not able to direct our signal where we wanted it. The range was very minimal, there was a drastic drop from one side of the house to the other. We finally got fed up with it after our security cameras kept bugging out and everything pointed to poor signal.Nighthawk is brand I would see everywhere so I figured they must have great products. We saw the R6900P was at towards the bottom of the middle range but at the time Amazon had a 20% off coupon so it would equal just a little bit more than the models underneath it so we made the jump. According to the description this router would be able to handle what we require.It was night and day between the Nighthawk and both our old router and the Spectrum router. I had signal out to the street, speeds were about 50% faster across the board on 2.4 but the kicker was the range on the 5G!! Triple digits across the whole house. Our Spectrum router only pushed 5G in the living room and the master room which was directly above it.In conclusion, stop throwing away your money to your ISP for a crappy router, upgrade your old router, and upgrade. We paid about $80 for this router after the 20% sale Amazon had but even at regular price it would have been worth it. I know this series has different models depending on Sq Ft so if you don’t need 1800sqft then you can save some money getting a smaller range.
3 people found this helpful
an Avid Reader –
5.0 out of 5 stars
It works and easy to setup
We are moving to a rural area and cutting the cord. Internet is our access to the outside world 😃 The connection to the internet was done by the technician. I was able to connect our devices to the router without any issues.
Daniel Hickey –
4.0 out of 5 stars
Fixed our issues with intermittent signal dropping
My previous Netgear router was have issues with just dropping connection every couple of hours. Working from home became unbearable with the constant disconnects. After getting the cable company to come out and replace the cable to the house, the modem, and some connections in the house the problem still occurred. So I spent the money to replace the router for one with a bit more power. Dual bands helps with the overload, and I hard wired my wife and I’s work PCs with ethernet cables, put all the kids devices on a different band than my other home devices. The router works great, but the old router before it started having issues reach the far side of the house. This router seems to struggle at that distance. Otherwise I’m happy so far. It’s handling the kids school laptops, 2 PS4s, an Xbox, multiple Alexa devices, ring doorbell, smart tvs, and cell phones in the house.
SB –
5.0 out of 5 stars
Simple to install!
UPDATE: I’m still using this router and I have to say I stand behind my 5 star rating. Great job Netgear!I gotta hand it to Netgear, they really designed this device to make it easy to install.WARNING: The antennas are delicate. They’re plastic and won’t withstand being accidentally hit so be sure you find a good place for the device that’s out of the way but has good air flow before you install everything.I’d just upgraded my modem a few minutes before installing this device and I was holding my breath. The modem installation went so smoothly, I thought I was bound to encounter issues installing this device. Nothing ever went smoothly with previous internet gear upgrades in my past, but it’s been about 6 years since I’d bought anything new. I was due.I unboxed everything and followed the instructions on the leaflet. Installation required a phone app which I’d already loaded since I own a Netgear wifi amp.The step by step instructions were so simple, an elementary school kid could follow them. No joke. My setup allowed me to follow it without fail.The setup of the router was done in well under 15 minutes and that includes unboxing and finding the wall outlet behind my file cabinet that was tricky to get to.I’m a huge fan of Netgear and always have been even when settings were relatively manual. I’m now a fan for life.
3 people found this helpful
Jake Sanders –
2.0 out of 5 stars
Router firewall and software out-of-box is a frustrating mess
Was very excited for this router. Once we plugged it in and set it up, it immediately would only allow my roommate and I to game for a few minutes before we’d start experiencing connection issues. Tried to log into the settings but it requires a username and password that we never set up. The default should be Admin – Password but everytime we enter this, it says there’s been an error and to try again later. For such an expensive router, it had too many hoops to jump through just to do basic things like streaming and light gaming. Sometimes it would connect and be working fine, then the firewall would randomly kick in and it would drop all it’s current connections in the middle of use. Even basic web pages would sometimes load saying the connection wasn’t secure, causing me to reload the page several times until it would work. Very disappointed, seems like it would have been a great router if the software came ready to use out of the box. We ended up going back to the stock router that Spectrum sent us.
Lou T. –
4.0 out of 5 stars
Pricey – Lacks a good parental control – Triband + WIFI 6 so its worth the money
If you are looking for fast speeds with lots of IoTs/devices connecting to your router then this is gold. However, its not a mesh system so sometimes even in my 1400sq ft home, I have weaker signal (obviously) when I am upstairs and far away from the modem. Still it works when you use 2.4ghz.The parental control is a bummer. The 3rd party circle app is such crap. Its so terrible. Ill never pay the premium service cause I dont need it, but i was testing it and the free version is worthless. Absolute TRASH. If you need good parental control, DO NOT GET THIS ROUTER.If you dont need parental control and want a router with WIFI 6 and TRIBAND, this is the best price ive seen as of July 2020 when I did all my research. Ive had this for about a month now and its worked well.One thing I will say is the wife hates how big and bulky it is. You cannot hide it. I actually dont mind it as long as it works, but home decor is also not my thing. So be advise its about the size of a 13inch laptop when fully expanded.
2 people found this helpful
Steve Chappell –
5.0 out of 5 stars
Marvelous Powerful Technology
Not only does the Nighthawk look like cutting-edge technology, it IS cutting-edge technology. Upstairs we have a modem and router providing strong Wi-Fi upstairs and fairly good Wi-Fi downstairs. My goal was to add a 2nd router to our downstairs modem (2nd internet account) to expand my number of hardwired devices without creating interference between the routers, even though the Nighthawk enables Wi-Fi to be turned off. It works GREAT. Not only do I have two laptops hardwired without much reduction in speed on either, I now have PHENOMINALLY strong Wi-Fi downstairs without interfering with our other router. NETGEAR customer service and technical support is fantastic. And I love the well-designed really helpful app. I am sure glad I decided to spend a little more for the Nighthawk because I got a LOT more. Well worth the investment. Thank you NETGEAR for providing top quality products and service.
4 people found this helpful
Sean Meriwether –
5.0 out of 5 stars
Verizon Fios Compatible
Our Verizon-provided router was 6 years old and we were getting charged a monthly fee (baked into the monthly price, not broken out as a separate line item). The signal routinely dropped and over the last year I spent a lot of time with Verizon resetting the connection and unplugging it to reset it. They were always polite, but the fixes only lasted a few days. This was especially frustrating when I upgraded my computer and couldn’t keep a consistent signal; it went up and down like a roller coaster! No more working from home.A tech-savvy friend of ours recommended replacing the router with a 3rd party one since we only used the internet. It gets more complicated when you have other services, but still possible. We did a lot of research before finding one that was Fios compatible that would work in our apartment building where most of our neighbors also use Verizon. It took about an hour to set up, removing the Verizon router and the DHCP lease, connecting to the Netgear Nighthawk (which looks like a stealth bomber), configuring the new router and reconnecting all our devices.The Netgear interface has a simple view and an advanced view (for those who want to get their hands dirty) and is very easy to navigate. I’ve had a long history with Netgear and have no complaints. Since we swapped it out we have had a consistent signal, the speed is notably faster, can stream on multiple devices simultaneously, and there are no dead spots in our 1,000 sf apartment. The only question I can raise is… why did I wait so long to change it? Would have saved myself hours of service calls! Eventually the cost will be covered by the $5/month savings for the lease on the old one.
JAH –
4.0 out of 5 stars
Nice!
Has been working well so far. Can’t handle a lot of Wi-Fi connected devices, and has a number of options including both 2.4 GHz and 5 GHz guest networks. Probably more options than most of us need, though if you’re a gamer or have a lot of devices connecting you might need the options that it has. You can connect a hard drive to it for network attach storage in your home, as well as connect via VPN. I especially like the fact that it has bit defender built in, that you do need a subscription for the enhanced features. This provides a great deal of security and privacy protection. As is the case with a lot of routers, the interface is a little confusing and can be slow to load an update. Not a dealbreaker since you don’t use it too often, but still annoying at times.
Jason Michaels –
4.0 out of 5 stars
Hey, it does its job and it does it fairly well
OK, so this thing will give you lots of internets. That’s its job, and so you won’t be disappointed with it. It handles a number of devices without issue, and it has a few different signal bands so that you can enjoy fast speeds close to it and any speed at all if you’re outside dorking around.It’s not too tough to set up. The app that it comes with does NOT work for setting it up (though it claims to). You still have to get a computer or something to do that initial connection. It took me about an hour or so to come to that conclusion (because it is very adamant that the app will work. The app does not work), but if I had started with a lined connection it would have been up and running pretty quickly.It hasn’t failed me yet, working like a trooper since I installed it in February. It gives a fairly strong signal (though I wouldn’t write home about the range, it’s not bad at all). It doesn’t need rebooting every 30 seconds like a Verizon router, and it just does its job well.NOTE: The app to connect to it works fine once you’ve set it up. It does NOT work to set it up initially. This app doesn’t have a ton of features, but it works well enough to access some good stuff. They actually make it TOO easy to accidentally click a button that resets all of the networks to default settings without intending to (think- adding a 2.5mhz band, but it re-sets the 5 and 5.1 if you click that button).It also does not have any way to add VPN. They claim you can buy one right through Netgear, but that is both expensive and ill-advised. I tried every trick- from modding the system to working within its given framework, but it just does not work. 3 or 4 nerds have gotten it to work, but 98% of users run into errors and risk bricking their router with every attempt.IT CLAIMS TO HAVE VPN, but it doesn’t. And the fact that a really small number of nerds got it modded enough to work with outside VPNs mean that it’s on the whitelist for a number of those sites. But it’s all a lie.BUY THIS if you have too much money to blow on a router, because it’ll solve your internet connection issues. It’s expensive, but darn it– it does its job. DO NOT BUY THIS if you want to get Tajikistan Netflix or something through a VPN.There are better and even cheaper routers that do the same thing or more than this, but it absolutely does its intended job and will work for most of the people reading this.
3 people found this helpful
9 yards –
3.0 out of 5 stars
Good if you only need what it does. Would not by this from Warehouse Deal again.
Would not recommend buying some things from AMZ warehouse. Got a great price and 20% off that for what was supposed to be a dented box with a new item. Turns out original buyer did not repack any paperwork and registered the serial number months ago. Now wondering if I have a lemon-in-waiting.Router seems to be functioning. Had to reset to factory spec several times because things started acting oddly ( such as devices functioning on internet but none listed as “connected” in app or routerllogin.net ). One major downfall is that in these apps/programs ( and Circle ) many choices have no way to pass/exit/return from a selected menu item and the only way out is to reboot. One of the resets I had to do was due to the option to allow the router to auto choose between 2.4 and 5 radios. I moved the slide bar over to see what other information was there and it immediatly reset all the passwords/SSID’s I changed and rebooted the device – which I did not want to do. No warning or option to cancel or confirmation to proceed. That option did not work well with older laptop that only has 2.4 radio as it wanted to use the 5.0.Some directions promote the app, so I installed that and renamed my 26 devices after chasing down the MAC addresses so it would be readable going forward and assumed there must be some reporting or download options ( not! ). Turns out it gets the data from the system ( routerlogin.net) , so rebooting Nighthawk wiped out all my updates when it rebooted. Eventually did some updates on the URL side, but had to reboot again and so all edits lost again as each device reconnects with its given name. Great that I see several “ipad” and seven 16 character device names that I know are my Nest products, just no idea which is which any more. Similar story trying to load the optional Armour package, another hang and reboot so I gave up on that for now.Went round-and-round several times with Nighthawk phone support ( offshore, sounded like ten people in a cubicle ) any question required holding for a few minutes. Polite enough and understandable, just more time. They told me I couldn’t register it online because someone else already had. Went through a process to get original owners name off registration and get new purchase date verified or I would have been way out of the “90 day free support” window.Circle Parental controls had another set of same issues – endless loops. When starting, it asks for “alternate phone #” . Since this unit is not mobile, I put in the landline #. Three screens later it needs to text me a four digit code. Had to send email to CS for 24-48 hour answer for the “code” – also found out they don’t support Circle when installed in Nighthawk.System up and running at this point. I briefly tried the Net Genie app but that seemed duplicitve so I deleted it.Went with the Circle free-for-a-month premium package to see what it can do, next month I think I’ll go back to free basic or try the Nighthawk one thats baked in. One thing it does not support is a shared device. We have early to late teens that sometimes use a chromebook for school, more often entertainment. No way to filter content or limit time lower than what we have set for the oldest, So we can’t shut the youngest off at 9 PM or the oldest at 11 PM or see who’d doing what other than by time stamp.The things I had in office enviroment that aren’t here:I set up the Guest 2.4 radio, but no way to see if anyone’s logged into it or where they’ve been going. I can’t tell if our teenagers “air drop” which credentials to their friends. One easy way for them to get around age-specifc restrictions or filters on their profiles, so it might just be a wasted radio.Circle is about who you include. So if they have several teenagers over, no idea what they are doing or way to see if anyone is chewing up all the bandwidth that’s causing Netflix to buffer.
Mikey –
5.0 out of 5 stars
So far so good
A week in and all is wellReplaced a 7000My iOS devices had a hard time with 5g-1Saying no internet . I did a network reset on my iPhone snd iPad snd all is wellIt solved my thermostat across the house dropping WiFi issue
Mike –
1.0 out of 5 stars
Great for 1st two months, then had issues w/o resolution.
Back StoryI bought this router April 28, 2020. We had to upgrade our internet from 20 mb to 200mb since my wife was going back to work from maternity leave and her company had moved all their workers from HQ to home. I have setup and wired a few homes so I have a pretty good idea how to setup networking equipment. It took longer to untwist and unknot my previous Netgear’s power cable from the surge protector then to get this Nighthawk running. It was fast compared to my previous netgear router. I do see it says upto 35 devices and we normally have something like 20-25 devices connected at once. It ran great and then I opted in for the Armor 30 day trailer. Armor is an awesome service that helps you keep your network secure. It was great, informative and informed me of network exploits. I also love the app for Droid. I can manage my whole network from my phone!1st Problems StartsAfter the Armor service trail was over is when everything went wrong. One day my wife lost connection to the router while working and spent an hour with her IT department trying to figure it out. She restarted the PC, modem, router, and pc again and couldn’t connect, so she had to clock out until she was reconnected which didn’t happen until after her shift when I was able to trouble shoot. The whole time I was connected via wifi and hardwired with out any issues. As I am trouble shooting it the issue, I move the 4 lan wires around on the back of the router and it fixed the problem. But then we had the issue again the following morning and had to physically switch the ports to get the pc to reconnect. The pc wouldnt show we were connected even though we were hardwired. That evening I called Netgear after getting a case number. After 1 hour and 45 minutes, the call was picked up and I was hung up on. So I called back again on both my personal and work phones to hope that the odds were in my favor of getting through to Netgear. I believe it was at the 35 minute mark I got through to someone on one phone. My case number was 43061215xxx. I told them my issue how I had to physically unplug and change lan ports to get my devices to connect. The Customer Service Rep(CSR) checked my firmware and might have updated(i don’t remember if she). My wife’s computer would still show it was not connected after a few reboots. So I moved ports and it connected. The CSR said that is normal to physically remove and change ports every day and that since the 90 day tech help was ending and my router was working normal, in Netgear speak. The CSR mentioned I would need a higher level of assistance then what the “free” tech support offers and I could purchase a Netgear service to trouble shoot the problem. Then the CSR did a pretty hard sale for me to subscribe or buy into that yearly assistance program. And insisted on calling me back to have me purchase the plan. I get that stuff goes bad, but I laid out just shy $200 for this router and now everyday we have to disconnect and reconnect all the hardwired devices before we start working. To me, I don’t think this how a router is suppose to work, let alone an expensive router. Or a CSR not even willing honor the 1 year warranty listed on their website.2nd ProblemAfter my poor CSR experience, I was already upset. It was maybe the following week my wife started having speed issues which was wierd because she would do a speedtest.net test through our provider and on a 200mb service, she was getting 5-10mb(her IT department verified it was a connection issue on their side). She then would asked to do one to the same location both in a VPN and no VPN and I was coming back with something close to 180mbs. This was with in about 30 sec of the 2 test. And she would run 3rd test and would still be getting 5-10mbs. I even verified that the router was running at 179.xxmbs. the second i moved her cable, she was running the 180-225mbs.3rd ProblemTo make it better in September, the router did a factory reset when we were switching the ports(don’t know how this would happen when the reset button is tiny and were were just moving cables around) on its own and I had to take a 1/2 day from work to try and recover the original wifi password and admin login to try and get some of my devices reconnected.ConclusionTo this day of posting 11/27/2020, I still have to change the ports every morning. I mywife will still have speed issues.. Maybe I’ll try reaching out again next week. I will be purchasing router soon due to having additional people working from my house/detached garage and I am leaning more towards replacing this nighthawk with a commercial ASUS and buying 1 additional router to use as am access point instead of a Netgear due to this negative experience.**I have always preferred Netgear routers; it was my 1st router I purchased back in 2006 (the little white one with a single antenna and green front lights) and then when that one died in 2015, I purchased another Netgear 344mb router that lasted until March/April this year when the unit would randomly restart or gave me streaming issues.
6 people found this helpful
AA –
4.0 out of 5 stars
Great when it works; Terrible when connection drops & firmware updates are all useless.
It is currently 2021, I bought this router back in 2019 as an upgrade for a 7 year old router with the price tag of $199. I have always understood the saying “you get what you pay for”, and with this router, I thought I did. I shouldn’t have compromised and replaced it right away, but I wanted to give the benefit of the doubt.As a decade+ user of Netgear products, I wanted to try their Nighthawk router and it did not disappoint, in the first year, that is.And as long as you use the original firmware that it came with and not update, you’ll be content. At that time and even till now, the firmware updates significantly cuts down isp’s speed to 70%, more or less. Aside from that hiccup, everything on paper that describes this product is on point.With a little bit of tinkering, you can set up your home wifi perfectly. You can set up the router via the Nighthawk App or thru the web browser. I used the latter to set up mine.As with many network things, they eventually shows signs of wear and tear, and starts to deteriorate. I was hoping for this router to last me at least 5 years but sadly, it is time to let go. The constant drops and resets of its connection has place me at my wits’ end. Plus the poor firmware updates that failed to improve it adds to the wound. Lastly the hack that occurred in 2020, with no firmware update to fix it’s vulnerability puts it on my cutting block. Thankfully not all Netgear routers were affected so I hope that my next Nighthawk router would have better luck against getting hacked. Currently I’m torn between the Rax200 and the Orbi Mesh Pro triband wifi 6 units; I’m hoping my next choice would last me at least 5 years this time.I’ve reported my support ticket many times, spoken to more than a dozen helpful netgear tech support and a handful of supervisors at the netgear support site on how to fix and improve the router; but ultimately they were only able to provide me with a temporary patch. One was to revert to the original firmware so that the loss of 30% was fixed.
One person found this helpful
Robert Woods –
5.0 out of 5 stars
Security
Very good item, I love it
Rooster –
1.0 out of 5 stars
Experiencing wireless dropouts, USB has problem and was hacked
Update 2: Disabling MIMO appears to have resolved dropped wireless connections. The router cannot do MIMO. Either my unit is defective, or it has a defective implementation. More importantly; however, is that USB file sharing has a huge security hole. I set this router up as tight as could possibly be for security. It was updated before use and auto updates was turned on. Access to the USB port externally was disable and the administrator password reset with a new one. Even with all of this, someone outside was able to get through this router and take the one shared Word document on the USB stick. They left a version (with the same filename) that was unusable by Word. When I extracted any type of text from the file to see what it was, it extracted two Asian names. Each name was used twice. This is serious flaw in a new router. I reformatted the USB stick immediately. So far I have not seen any other affects from this router breach. I purchased this router to upgrade an older router that could no longer get updates. I would have been better to use the old one. I have never seen this problem before in any router. I will be sending this defective router back.Update 1: The router continues to drop wireless users. During this down-time for a device, if the wireless connection is disabled at the device (disconnected manually through settings) and re-enabled, the wireless connection will come back. No router reboot is required. After researching this problems on the internet, there is a consensus that this router fails because of its implementation of Mu-Mimo. As per many recommendations, I have disabled Mu-Mimo in the router to see if it will eliminate drops. We’ll soon see how that works out. It will be very disappointing if I paid extra to have this feature and it does not work correctly.The router works and has a bit better wifi range than my old router, but it periodically has wireless dropouts. The wireless connection will go out for a couple devices and then reappear 5 to 10 minutes later. Hmmm? Devices connected directly to its Ethernet port are not affected, so it isn’t the ISP’s WAN connection. My old router did not do this.The USB file share implementation could be improved because I cannot set any Windows security on it. Therefore, any user connected to the router can see all the data on the USB stick (not secured at all). Also, Windows has an issues seeing the USB stick so you will need to explicitly point to it with its fully qualified name and then map a drive letter to it. This is necessary even when Windows sees the USB drive “network”. Windows simply cannot access it by you clicking on it. Even after mapping a drive to the USB stick, Windows will show a red X on the mapped drive after a bootup. On some Windows computers you will first need to go into File Explorer to double click on the red X mapped drive to activate the link before you can access the USB files on the router. Some older cards will need the latest drivers for even this to work. There is a setting on newer Ethernet chipsets where you can make a settings change on the adapter properties that forces Windows to connect to the drive when booting up. However, older chipsets, even with the newest drivers, do not have this option setting in their list of properties. Netgear needs to address their USB drive sharing to resolve these issues. Some of them may be Windows issues, but not all of them.I like it that guest users can be stopped from seeing regular user’s devices. I have not tested it, but I set up the router to behave this way.I did not use the app to configure this router. I had to get around a few prompts to get to the router because of this, but I eventually was able to configure it directly through a browser (my preferred method). I don’t need any more apps on my phone that need access to every part of it.I may try to adjust some default settings (Like channel numbers) in the router to see if I can stabilize the wifi connections. I am in the countryside so there are not many reachable routers that would cause a conflict though.In regards to speed, this router is slightly slower at finding websites relative to my old one. I expected this to remain the same or improve. In regards to throughput transferring files over the internet, it is the same as my old router. Essentially I may have purchased improved internet security at a cost of initial response and random dropouts. We’ll see if I can fix the dropouts before the time-period expires to return the router.
5 people found this helpful
INHUNTER –
1.0 out of 5 stars
Not getting throughput it should & support isn’t the best (Update: fixed by older firmware!)
I purchased this Netgear R7000P in January. At that time we had 20mbps down/10mbps up. Initially the router was working great. Our internet provider has upgraded packages & starting today we have 500 down/500 up. If I disconnect the ethernet wire from our internet provider & plug into my laptop I get speeds of 500/500. If i wire my laptop directly into the Netgear 1GB ethernet port, i’m only getting about 150 at best and wireless is obviously much less than that. I called their tech support after opening a case # online & I was on hold for 20 minutes. I then worked with a gentlemen for an hour or better & he had me factory reset the router, which broke our internet, even after we had the router reconfigured. We then reset to factory settings again(2nd time) & the phone connection went bad. I could hear him, he couldn’t hear me, so he said he was hanging up. He never called me back. I called back into support & sat on hold again for 20 minutes. I got a new technician. He looked at my case, but proceeded to ask me the same questions the other guy had. I stopped him & explained everything we’ve done to this point. He had me change MTU size & CTS/RTS thresholds & told me it could take up to 2hrs for those settings to take effect and to call back if it didn’t work in 2hrs. 2hrs later, I call back into support & wait for 20 minutes on hold & get yet a new technician. I went through the entire thing all over again, explaining from scratch what had been done. She puts me on hold for a few minutes, comes back & says your device is defective, you need a new one. She asked if i could return it to place of purchase. I told her it’s past return date. She gives me some numbers & says you’ll get an email, follow instructions & we’ll replace it. I get the email, follow instructions, it says it’s free shipping if I return my defective device 1st & then they will send me a new one! It costs $16.90 to have them send me device 1st & then I send in my defective device. What the heck!!! I proceed through paying for the device, hit submit order & get a notification that the server is unavailable & they’re working on issue. I tried to go back a page & cant, I tried starting over from scratch & now the only options I have are return my device first & they’ll replace, or the business option which is something like $26.90 in which they’ll give me a new device & i can then send in mine. Unbelievable!!!Update: I finally got an RMA & they sent me a new device. However they charged me 2x. The new device had the same issue. I worked with support again (on hold 20 min each time, & also had multiple calls where they put me on hold & then they couldn’t hear me after they came off hold & hung up on me with no call back. We finally resolved the issue. By default the router installs the latest firmware when it is setup. It also by default is set to automatically update the firmware going forward. We disabled this update, loaded an older version of firmware on the device to fix the issue. To enhance performance even more we changed the MTU setting & changed the channels for both the 2.4g & 5g networks. I’m now getting the 500/500 I should be when wired to the device & my wireless speeds are also incredibly fast. I then asked about refunding my $16.90 x2 that I was charged for returning a router that was not defective. I was told to email customer_service@netgear.com. I did that, waited a week with no response. I called back in, referenced my RMA# & they agreed to refund my money. I’m to wait 24-48hrs to see it hit my account & if not call back. Hopefully I don’t have to spend another 1hr+ on the phone!New update – Netgear opened 2 tickets to refund my money. They sent me an email stating it would take 24-48hrs to process & up to 7 business days to hit my account. Email was sent on the 18th, it’s now the 30th & still no refund. I’m calling again!I will never buy another Netgear product after this experience. I work in the IT department at a very large company. I’ll be recommending they don’t buy any Netgear products as well going forward!
4 people found this helpful
Craig P. –
4.0 out of 5 stars
Use it as a wifi router
I’m knocking off only one star for the usb/plex nonsense. As for customer service in the current era for any product, I consider that essentially non-existent, and I don’t foresee the need that I would be contacting Netgear customer service — so, with that said, I am not knocking off any stars as others have done for the lack of customer service.I am upgrading from the R6100 to the R7000, and so I am thankful that the UI has not changed (much).I am not sure if the R6100 had gotten hacked, but connections were becoming “funky”. Hopefully, the new R7000 router will knock get hacked (any time soon).OK, the USB/PLEX performance is probably worse on the R7000 as compared to the R6100, and I found the USB3 port to be of no help — using a thumb drive. Let me put it this way, get a NAS that’s attached via the 1Gb wired port, and you’ll be satisfied. I could wade in to all the battles I had with the R7000 USB/PLEX feature set, but I just gave up on fighting it.I am weighing paying for the extra built-in protection, but I suspect that won’t do me/us any good in terms of protecting the router itself from being hacked.As for the parental control nonsense, let’s put it this way — children need to be protected FROM disney.So, after a month or so of service, expecting a number of years (which is, at most, all America has left anyway), I’m giving this 4-stars. Like I said, use it as a wifi-router and don’t bother with the non-wifi-router stuff.Although, I have yet to try uploading to youtube, so I can’t comment on how a big upload will go. Nor did I bother with speed tests, but we’re streaming these days and that seems fine.If you have a Sony BD, you need to disable the short-startup option, if you plan on streaming from Amazon prime. Something is broken in that pathway (probably some kind of short cut on the Sony BD that breaks the Amazon prime app). I won’t levy that issue against the R7000, although this problem was not experienced with the R6100.
ASetDancer –
3.0 out of 5 stars
Very nice router.
First off, Amazon lists this for $129.95 but they charged me $134,95. Perhaps because I live in California??This is not my first router; I am familiar with WiFi technology. I was upgrading from an older Netgear router to get better and more reliable coverage. In this I was successful, as the signal seems very much stronger and covers much more than my suburban lot. But installation was quirky and I came very close to returning the thing. It took several attempts to get the router to recognize my cable modem. No idea why. The router boots very slowly and may take several minutes to come on-line. Be patient . . .The router’s config address needed to configure the router was not provided in the box. Indeed, there is no manual or information in the box except for an “ad” to download configuration apps to your phone. I prefer the “traditional” method of connecting to the router with a browser, but again, the information to do so is in a manual you have to locate on the Netgear site, which is anything but easy. Seriously. And of course, since the router is not working, you can not connect to the Netgear site to find the information required to connect to the internet . . . And no, you can not have both the old and new Netgear routers connected simultaneously since the browser config method gets “confused” as to which Netgear router you are trying to communicate with. Sheesh!In order to gain the same functionality as the old router, it appears that I have to download some apps to my PC and run them there. I don’t know why they require this. I don’t like adding additional moving parts; Firewall stuff and content blocking. I will update this as I learn more.Netgear has a program you have to download called “Genie.” It is supposed to allow you to manage and monitor the router. It is very buggy and can lock-up and become non-responsive. It can also cause the router to have to be rebooted. I am CURRENTLY LOCKED OUT OF GENIE because it is requiring a “reconfirmation” of my login by email, but of course, the email never arrives, and the program, even when restarted, is blocked. Reminds me of early Windows programs from the late 1980’s.Enough of the issues.Now that the Router is working, it is faster than my old Netgear router and covers a much greater area. The external antennas are a big improvement. I would choose a different router company next time given all the issues.The router supports totally separate “guest” networks (2.4 and 5.0) with different names and password(s) so you can share them out with guests without compromising your “regular” passwords. I think this is great.The router comes with what appears to be robust and (hopefully) unique default passwords. I changed mine anyway but it is good to know that you will not likely be hacked.Good luck!
tentaculo –
3.0 out of 5 stars
tjnkering with returning it
I feel guilty about returning it but it really doesn’t add anything to my setup, but on the contrary, is let efficient that my older Asus.I feel guilty about returning it for two reasons: the first and most important is that this router has a WI FI range shorter that my old Asus but is functional. Nothing wrong with it but it has a false claim regarding its range. The second reason is that it would be my third router returned.My first choice was an Asus AC5400. I can’t say anything about the router but I can say that Asus with the excuse of the corona has its TECH SUPPORT CLOSED!! I tinkered with the router but couldn’t make it work. The second was a TP-Link in the same range of price and it was a nightmare. I could get it to work with WI FI but the router wouldn’t work with the wired clients. The customer service of TP-Link looks that is working for the competition. They are in suchipicitycupiztan. It’s hard to understand them and they are just reading a script without a clue of how to make it work. After more than 6 hours of “chatting” they found out that the router was defective and issue a replacement but I just returned and bought this Netgear. I have to say that their customer support is excellent. There were a few issues but they stood with me to the final solution. They were tech savvy, courteous and professional. The router is working fine but the bottom line is that their WI FI range stinks. Should I feel guilty about returning it or just get what I really need?
4 people found this helpful
Matthew –
3.0 out of 5 stars
Randomly disconnects
Ever since I purchased and set this router up, I have been periodically disconnecting from online games that require a persistent internet connection to play. It’s only 2-3 times a day, but that is still completely unacceptable to me.After doing some research, this is a very common issue people have with this router. The tech support forums are filled with complains similar to my own.This is a good router for everything else. If you don’t play games that require a constant online connection, then you should probably consider this router. The interface on the app is easy to use and the wifi strength is decent. Just browsing the internet or watching Youtube videos, you will never notice the brief disconnections. Because the router resets itself so fast, you’ll likely not be interrupted by whatever you’re doing if your router does disconnect.It’s quite disappointing that this is marketed as a “gamer” router and yet it has so many issues when it comes to maintaining a constant online connection. Some people think it’s a memory leak issue or some issue with the firmware that causes this. Regardless, this issue has persisted with these routers for several years now and Netgear still hasn’t fixed it. I’m passed my return window, so I’m out nearly $200 for this thing. I’m getting a new router because I just can’t take the disconnect issues anymore. If you’re a heavy online gamer, then don’t make the same mistake I did. Avoid this. I wish I would have done more research before I purchased this router.
One person found this helpful
Regular Guy –
4.0 out of 5 stars
Customer support replaced router
Update. 6/18/21 Customer support came through and sent me a new (refurbished) router and I have installed it and verified that I could update the firmware on this one. Refurb is working great and I’m once again happy with Netgear.Original review The router works well and has great range. However the firmware cannot be updated from V1.4.1.50_1.3.10. They know of this issue and know that it is a faulty product and will do nothing to help you. Just look on the forum and you will see this a very common problem. It’s very irritating to find security firmware updates available and you cant apply them. App says update successful but when you look you are still on same version. Customer support is useless. They will spend hours on phone having you try things you have already tried and others have tried without success. Read the forums. Buyer beware
One person found this helpful
Peter HalasPeter Halas –
5.0 out of 5 stars
Amazing speed and range
Had beef using a Netgear WNDR4500 for the last 12 years. Wi-Fi speed was low compared to wired, streaming services crashed and the services were becoming unusable. New Netgear Nighthawk: am getting 280 Mbps through walls at 20 ft distance, 298 Mbps measured for router, streaming services are rock solid, and my Apple products, Android products are the fastest they’ve ever been. Wired connectivity for work@home, done. Full speed with CAT8 at 50ft and 65ft cables (2 laptops, two different rooms). Future proof for another 7 years or longer. Got 12 out of WNDR4500. Worthwhile upgrade. Setup just like old router. 10 minutes and everything working perfect.
Erik Fennig –
5.0 out of 5 stars
Better than Orbi.
I had a Nighthawk, the version before this. I bought it used and it was awesome. It lasted for about 5 years and then quietly passed away. I tried replacing it with one of the NETGEAR – Nighthawk RAX45 AX4300 WiFi 6 Router from Costco, and that was absolute junk, it would barely get signal to my computer in the basement. I returned that to Costco and bought the $400 Orbi system. It’s amazingly dumb, devices that are 3 feet away from a satellite connect to the base unit instead. All of my 2.4ghz items ran very poorly and were extremely unstable. I purchased this router and swapped it out for the Orbi system.After putting this router into service and seeing how well it performed, I returned the Orbi system. I will still with this “old” technology which seems to work a heck of a lot better than any of the new stuff. I have a 2700 square foot house that has a basement. This router reaches everywhere and is fantastic.
2 people found this helpful
Ash.O –
5.0 out of 5 stars
Easy, Functional, and Efficient
My router was several years past due for a replacement. It was doing well, but couldn’t keep up with my network anymore. A tech geek I know and trust recommended this one to me as one they used for their home network. It was a good recommendation.Networking is not one of my strengths, but the mobile app made setup so easy (I didn’t need to contact Tech Support because the app walked through everything step-by-step and had built-in troubleshooting, which is why I rated Tech Support so highly). I’ve been really happy with how easy it was to install and connect, and with how well it’s working. My network is faster and this router helps me get all the benefits of that plus WiFi that is more reliable and more stable.
Brian M. Edwards –
5.0 out of 5 stars
Brilliant Router and App
I am amazed at this router. It way outperforms the TP Link router I am replacing. It has 6 antennas and quite a few lightsIts also a lot faster nearly 30%)It is a tri-bandHas much stronger signals i am getting at least 4 bars anywhere in the house compare to 1 or 2 in some parts. one of three channel will pull at least 4 bars (but I am still impressed)The security is much stronger. (No more weak security warnings)When I first set it up, it would not connect to anything but once I downloaded and installed the Nighthawk appThis app did its thing and set up the router, and downloaded a firmware update while I watched in amazement.It then did a security assessment of all connected devices and luckily found no issues.And it works great.Gets my full approval
Zack –
4.0 out of 5 stars
Hardware malfunction after 3 years
Was a great router while I had it but after 3 years the internet Ethernet port failed. Nothing tech support could do about it. Could have been a lemon but for $400 wish it would have lasted longer. Not buying another.
5 people found this helpful
chadwick sutton –
1.0 out of 5 stars
Router is trash once your security subscription service is over.
I’ve had to deal with countless phone calls and my problem still won’t get resolved. Router worked great until the security subscription service is over. Once you stop paying for security you will NO LONGER BE ABLE TO access the router setting in the online app. Which is NEEDED if you are gaming/ possibly using multiple devices with this router. I do not wish to purchase the security plan as it’s it pretty expensive let alone pointless and all I’d like to do is change ONE SETTING in the app. If you are a gamer and purchase this router just know that you will have to change settings one day and if you don’t have the service you can just chuck it in the bin because there is no go around.I get disconnected from my games every 2 hrs exactly and in the middle of matches all because the router won’t recognize certain devices and apps. Mostly warzone and Fortnite/ anything online. Good luck. I will never buy another nitehawk again. 👍
Amazon Customer –
2.0 out of 5 stars
Worst router I’ve ever owned!! DO NOT BUY THIS ROUTER!!
I purchased my first R7000P and liked that it had Disney Circle parent controls embedded in the unit. The first unit worked well for about 8 months.Then the 5ghz slowly stopped working. It would allow devices to connect but would not connect through to the internet (2.4ghz was still working). I shifted all my devices to the 2.4ghz (TVs, computers, …).Then the connection between the router and modem slowly stopped working. This could be resolved doing a soft reboot of the router and I could do it through my cell phone or computer. It started needing it about once a week.Then the 2.4ghz started to not function. Devices would still be connected but I was not able to access the router login nor was there any throughput to the modem (and greater internet). This required a hard reboot pulling power to the router. Additionally, it required a reboot of the modem too. I thought maybe it was firmware. Doing the update only made things worse. Resulting in no less than 3 hard reboots a day.I thought maybe this particular unit had an issue. I was still happy with the parent control. So I purchased another identical unit. The second unit worked for less than a week before showing the same symptoms at an accelerated pace. After weeks of email to Netgear without resolution they said to call them. The call to tech support was less than helpful. They refused to stand by this product and support the customers issues even within 30 days of purchase!! They wanted me to sent this unit back for them to “look at” to make an assessment of it was covered under their “100% warranty”. I was told this could take 2-3 weeks. Hmm, I have an teenager doing remote learning, I’m working from home and I’m supposed to go without wifi for more than 3 weeks? They refused to send me a loaner replacement (even when I offered a deposit). But I could give them more money for expedited service!!How do I know it is the router and not the rest of the components (service provider, modem, computer, …)? I purchased a competitor’s router and have had ZERO issues for a month now.DO NOT BUY THIS ROUTER!!
3 people found this helpful